IWMS solutions are typically packaged as a fully integrated package or standalone modules that can scale over time. They are used by corporate tenants, real estate firms, service providers, landlords and managing agents. Traditionally focused on supporting real estate and equipment professionals, IWMS solutions are becoming increasingly employee-centric, expanding their touchpoints to reach all building residents and visitors. Current examples can range from SaaS-style platforms like Roomzilla to more integrated solutions like SpaceIQ.
Main functional areas of IWMS
IWMS seeks to integrate five core functional areas (or at least a combination of some of the five) within an enterprise that were organizationally and operationally independent and showed minimal cross-disciplinary synergy prior to the advent of IWMS:
This area includes activities related to the acquisition (including purchase and lease), financial management and disposal of real estate assets. Common IWMS features that support property management include strategic planning, transaction management, request for proposal (RFP) analysis, lease analysis, order book management, tax management, lease management, and lease accounting.
Capital Project Management
This area includes activities related to the design and development of new facilities, as well as the reconstruction or improvement of existing facilities, including their reconfiguration and expansion. Common IWMS functions that support capital project management include capital planning, engineering, financing, bidding, purchasing, cost and resource management, project documentation and drawing management, planning, and critical path analysis.
This area covers activities related to the operation and optimal use of facilities. Common IWMS features that support facility management include strategic facility planning (including modeling and scenario analysis), CAD and BIM integration, space management, site and employee service management, resource planning, and relocation
This area covers activities related to corrective and preventive maintenance and operation of facilities and assets. Common IWMS features that support maintenance management include asset management, work requests, preventive maintenance, work order administration, warranty tracking, inventory management, supplier management, and facility status assessment.
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Sustainability and energy management
This area covers activities related to the measurement and reduction of resource consumption (including energy and water) and waste production (including greenhouse gas emissions) indoors. Common IWMS features supporting sustainability and energy management include building management systems (BMS) integration, sustainability metrics, energy efficiency benchmarking, carbon tracking, and project energy efficiency analysis.