The PBX Operator finishes work orders for the engineering department. They have to maintain a record of requests placed by the guests and make sure they are completed. It is the operator who screens, answers, and routes all outside and in-house calls. A PBX Operator has to update the telephone directory with a telephone computer system.

The Switchboard Operator will handle the radio system to relay in-house messages and information. They usually open and close DID lines in the conference room and ran necessary reporting for posting calls.The professional also does regular clerical duties such as filing, stuffing envelopes, etc. A PBX Operator has to take care of the front desk computer system as well.

The key responsibilities of the operator differ from organization to organization. The duties typically involve:

Answering Phone Calls

An operator must answer phones, as they are the ones who will be maintaining the switchboard area. The operators take care of making sure that calls are transferred to the right person. When operating the switchboard, the operator must screen and route calls to the appropriate person. A PBX Operator should also assist in finding the correct person the caller is looking for, especially if they are not sure whom to talk to in an organization.

Make Emergency Calls

The professional must be well-versed in emergency procedures. A PBX Operator should be able to handle any dangerous or threatening situations quickly and smoothly. If the operator finds anything suspicious, they should immediately inform management or security.

More info: phone operator