Microsoft Certified Desktop Support Specialist
This Microsoft Certified Desktop Support Specialist certification requires candidates to have desktop operating system support experience with an emphasis on Microsoft Windows. It provides individuals with a specific set of skills to fulfill a variety of job roles. The certification process focuses on training candidates to solve hardware or software issues on Windows client systems. The certification will continue to be valuable while Windows continues to dominate the marketplace.
Microsoft Certified Desktop Support Specialists resolve issues related to Windows operating systems and other hardware and software. The Specialists must be able to identify and fix problems quickly. The other responsibilities include:
- Responsible for troubleshooting desktop environments running Microsoft Windows operating systems
- Providing technical assistance in product evaluations and sourcing
- Installing and configuring software and hardware
- Identifying and resolving issues related to computer and network connectivity
- Working both independently and as a part a team
- Upgrading and maintaining Windows hardware, software, and other applications
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